Microsoft Windows Update

There are LOTS of different browser versions and they don’t all work the same way on every ones machine, usually an upgrade will work.

http://www.mozilla.org

If you are experiencing any problems accessing our website please check the following. 

• Your Cookies must be enabled

• Security Settings- Set to medium

• You filled in your email address wrong.

• Memory Cache full

• Corrupted or broken Browser

• Close other programs before entering the website. 

• Virus scanner or Advertising blocking software. 

• Fire wall security settings too high.

• Usernames and passwords are case sensitive, make sure your caps are not locked and ensure that upper and lower case letters are where they belong.

Confirmation link to Login

After you sign up check your email for a message.

This message contains a link which will confirm that your email address.

You must click on this link in order to gain access to the members area.

If you don't receive a confirmation link and you've tried to log in unsuccessfully then you've likely filled in your email address incorrectly when you signed up, or your email program may not be functioning properly. 

Your Browser

Browsers are coming out with upgrades all the time. Depending on which browser you are using, you may need to upgrade your browser. It is quite important that you have a relatively new browser.

Encryption

To complete secure transactions online, you must have an Internet browser with a 128-bit encryption feature. If your browser does not use this level of encryption, you will need to download or purchase a browser with 128-bit encryption.

Cookies

Cookies are very small text files sent by a website to your browser. They can only be read by the website that placed it there. 

This is achieved by a website assigning a unique random identification number (cookie) to your browser. This simply allows a website to recognize your computer's browser when you return. 

Cache

Cache has been designed to improve performance and reduce network traffic.

When you view a webpage, it is stored in both your browser's memory cache and your computer's disk cache. Your browser relies on its memory cache to retrieve the previous page when you use your browsers Back Button. 

To protect the confidential nature of your personal information clear your browser's memory cache. If you have a lot of cache ( history) stored on your computer it may become slow. Click on: Tools - DELETE BROWSER HISTORY

Page FREEZING up?

You may be running too many programs at the same time or you may need to clear out your browsers memory cache.